Roland DG Australia has issued a new statement concerning its operations, following the latest restrictions announced by the Federal Government.
|Roland DG joins other trade suppliers is announcing clear support guidelines during the Covid-19 emergency|
As the situation surrounding the COVID-19 outbreak continues to evolve, Roland DG is committed to supporting the needs of our customers and partners, while following the guidelines provided by the government. Following on from the latest update, Roland DG will continue to be operational, with some necessary adjustments to be made in line with the current health & safety requirements as some of our team Work From Home.
For customers and partners requiring software and technical support, we will have our full support staff available. The preferred method of contact is via our online support request form https://www.rolanddg.com.au/support/customer-support-form. The team can also be contacted by phone and e-mail, but please be aware that there may be some delays in getting back to you during this challenging time.
Roland DG Australia is limiting domestic travel, and as such the Service Team are focusing on essential break fix services only. We request that customers still book your service online at https://www.rolanddg.com.au/support/customer-support-form.
At this stage Preventative Maintenances will be delayed in order to minimise contact as advised under the current guidelines. The delays will not affect any warranty provided by Roland DG as long as other warranty terms are maintained, and we will endeavour to book in your Preventative Maintenance as soon as possible.
We hope that during this difficult time our customers are able to continue to operate as normal, however we understand that there may be some adjustments that will need to be made to your current operations. To support you should you require to close your operations for a period of time, we have put together the correct procedures for extended periods of non-use of your Roland printers. This can be accessed here.
Current stock levels have not been affected, so the supply of product and consumables will continue as normal, with freight and warehousing services remaining unchanged.
We would like to thank you for your patience and understanding, and we wish everyone good health and hope you remain safe through the days and weeks ahead.