Caldera announced the launch of its CalderaDesk, a new customer support portal and online documentation center.
The new portal will give Caldera customers and partners access to a wide range of tools, including tutorial videos and information about Caldera training, an interactive community forum and a library of Caldera support documentation. Login credentials will be provided to accredited users upon application.
CalderaDesk, has been designed to give Caldera software users all the resources they need for getting the most out of the Caldera products they use. It’s an area in which Caldera has always invested considerable time and energy, with an ongoing series of training and product information videos, as well as having extensive solutions and support sections on its website.
Within the new Caldera RIP V11.2 release, contextual HelpLinks have been added for a direct access to CalderaDesk overview pages. The question marks links are available in all modules and drivers, allowing for a faster and more focused access to documentation on the CalderaDesk portal.
The new portal will take users through to the CalderaDesk landing page, where they will be faced with a choice of Getting Started, Knowledge Base, Videos, Community Forum, Training Center, Product Manuals and Requests. The final section, titled Requests, offers an opportunity for individuals to make requests or suggest ideas to the Caldera software development team, allowing users to influence Caldera products as well as learn about them.
According to Caldera’s Vice President Marketing and Communications, Sebastien Hanssens, “CalderaDesk is an undertaking that allows us to bring the customer experience to the forefront of all we do. Not only will it help us to build closer relationships with users, it will also show us where our customers’ concerns lie and which products are giving them most added value. We’re looking forward to a closer partnership with all our customers as CalderaDesk becomes the go-to web portal on their desktop.”