Roland DG Australia have issued the following statement in relation to flood damaged equipment.
It is most regrettable that we need to start our first communication for 2011 regarding such a tragic event, but we felt it important to advise our partners and customers regarding their equipment as soon as possible for those affected by the natural disaster that is sweeping Queensland, NSW and Victoria.
Our thoughts and best wishes are with those who are affected and touched by this disaster.
We would like to advise on how to best handle your electronic and production equipment.
• Water exposure can make equipment dangerous to inspect, test and operate so please use extreme caution in doing so.
o Equipment can short out when powered on as the chassis could become 'live' and endanger lives
o Always get professional advice before attempting to powering on electrical devices if unsure.
• Water damage and the after effects of water damage will impact on a machines ability to operate.
o Water can damage production equipment, from gears to bearings, rail assemblies, motors, rollers, electronic circuitry and more.
o Rust can settle in either immediately or within a short amount of time, this is exacerbated because the water is not 'clean' and can leave residue over components and potentially create electrical shorts.
o High levels of humidity and moisture can enter your equipment. This can, like water itself, cause issues outlined above.
• Power outages and fluctuations can also have a major impact on electrical and electro-mechanical products. Over both the short and long term there are procedures that can assist you when expecting outages that should be implemented, our service people are available to advise specifically for your type of machine/s if you contact them on 1-800-500-119.
Initially Roland DG will arrange a service technician to visit affected areas in the coming weeks at no cost to the customers. If you require assistance or your business has been affected, please contact us through service@rolanddg.com.au or call 1-800-500-119. Roland DG will review damaged or moisture affected Roland equipment and advise condition thereof.
Roland DG is endeavouring to find additional ways to assist those affected and has developed assistance programmes accordingly, from special Roland Rental programmes through to new equipment programmes where needed. Please contact Roland DG or your Authorised Roland DG dealer for more details on how we can assist you to get your business back up and running.
We understand that this is a very stressful time for families and friends, however should there be any questions please do not hesitate to contact Roland DG directly for assistance on 1-800-500-119. One of our staff will be more than willing to arrange assistance or offer advice.
Management and Staff of Roland DG Australia Pty Ltd
www.rolanddgcare.com.au/support/contact-support
