Roland DG today issued a warning that individuals and businesses are promoting and selling counterfeit ECO-SOL MAXTM ink cartridges to the Australian market.
The cartridges are designed to look like the genuine cartridge and thus misleading the market. Roland DG is pursuing appropriate actions in this regard, however feels it necessary to advise customers immediately.
The content of these fake cartridges could be harmful to both users and Roland machines. The fraudulent cartridge looks almost the identical to the genuine ECO-SOL MAXTM cartridge, with a few minor differences, thus making it hard to tell them apart for the customer. The important difference to look out for is that the genuine cartridge has the 'Roland DG Corporation' logo. The physical packaging also differs slightly to the genuine product.
Roland DG recommends customers to purchase ECO-SOL MAXTM cartridges only from an 'Authorised Roland DG Dealer' displaying the logo (pictured) and to make sure that the cartridge has the 'Roland DG Corporation' logo before installing it in the printer.
If you have unknowingly purchased one of the counterfeit cartridges please contact Roland DG immediately, as these cartridges may affect your warranty if used.
Roland DG Australia
www.rolanddg.com.au
