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Fujifilm clarifies support for A-NZ Inca Digital customers, Acuity now main focus

Following our news-breaking report on Agfa's proposed acquisition of Inca Digital, Fujifilm Japan has kindly provided an official statement concerning the surprise announcement and is re-assuring Australian and New Zealand customers of its full on-going support for Inca Onset users.

Customer service horizon
Fujifilm will honour all existing Inca Digital service, inks and parts supply in Australia and NZ

Fujifilm HoldingsA reassuring statement from Fujifilm in Australia-New Zealand is: "Fujifilm Australia will continue supplying consumables and spare parts as well as servicing all Inca Onsets sold within Australia with no changes to warranties or service contracts."

Fujifilm outlines its strategy for its Acuity range of wide format printers

Following the announcement that Agfa has acquired Inca Digital, David Burton, marketing director, FUJIFILM Wide Format Inkjet Systems comments: “Fujifilm and Inca Digital have enjoyed a mutually beneficial relationship for more than two decades. We’re immensely proud of all we’ve achieved working with them in pioneering the development of UV wide format inkjet systems, powered by Fujifilm inkjet technology and Fujifilm UV inkjet ink.

“More recently, Fujifilm’s strategy has shifted away from being a technology partner and distributor working closely with OEM partners. Instead, we have pivoted to become a developer of wide format systems in our own right, taking full control of the design and manufacturing process and leveraging Fujifilm’s worldwide subsidiary network to target volume sales at a wider audience.

“Some time ago, we recognised that the wide format market had reached a point of maturity, where print speeds and quality improvements were increasingly marginal, so we identified an opportunity to invest our inkjet expertise into developing a range that reset expectations around value, usability and ROI.

“Our ‘new blueprint for wide format’ concept, first announced in 2021 and the focus of our stand at FESPA 2022, is the result of this strategy shift, and the new Acuity Prime and Acuity Ultra R2 printers are the tangible early evidence that this new approach is the right one for Fujifilm. More new product announcements and additions to this range are planned at FESPA, with others being worked on in the background.

“We remain incredibly proud of what we achieved working with Inca Digital over many years and remain committed to supporting our existing Onset customers.”