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JOB of the week - CSR with Next Printing, Sydney

Next Printing of Sydney is one of Australia's most dymanic wide format, creative and labels printers. Equipped with the latest and best equipment and systems, managing its rapid growth is critical. Next is looking for a switched-on Customer Service Representative who can create job tickets, send quotes and follow-up. Could this be you?

Next Printing Anything But Ordinary Print Solutions
NEXT Printing has been servicing the creative design industry for many years


CSR with NEXT Printing Sydney

Next logo 2019 PNG 1000x1000Location: Inner Sydney - A CSR’s key responsibility is to ensure projects going through NEXT do so in a timely and accurate manner. Managing and understanding capacity internally on a daily basis and setting expectations with clients will form the cornerstone of success in this role.

Responsibilities and duties include: Create  quotes for key clients, Quotes must be completed within an agreed timeframe, Co-ordinate with internal subject matter experts on all complex quotes, Convert all won quotes to live jobs/job tickets in NEXT MIS, Ensure a positive relationship is maintained between sales and production teams, Work closely with our press and production teams to meet key client deadlines, Following up on proof and setting/managing expectations of clients,         Manage all questions from production team at NEXT and the client, Acknowledge and resolve customer complaints,  Create and manage  Corrective Action Reports.

Qualifications and skills required include:

Exceptional communication skills, Large format print experience (preferred),     Comfortable with talking to clients over the phone and communicating via email,         Medium to advanced Microsoft Office skills, Experience in managing GANTT charts (preferred).

If you think you can fulfill this important role, please send your CV and cover email to: Pranil Chandra