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The Human Manager

As we progress technologically, so our purely human problems seem to become more and more intractable. In our eagerness to innovate, we unintentionally distort values. To redress the balance, we need to re-evaluate our concepts of what makes a well-balanced life.

Monitor Your Success

All production orientated businesses often establish and maintain planning and monitoring centres variously referred to as "war rooms", "chart rooms", "planning centres" and the like. Distilled down to its essence, these are no more than structured systems developed to chart and monitor performance in line with present objectives.

Make Creative Decisions

In decision making, it's clearly not a good idea to refer every question you have to a superior or an associate, but certainly there are times when it's best to talk over problems with someone.

The Perils of Prejudice

The most effective problem solver is the person who gets all the pertinent facts that can be gathered and weighs them rationally and objectively. The worst problem solver is the individual who has unshakable and preconceived notions about what the solution should be.

The 'Profits Now' Syndrome

One of the greatest  deterrents to sound, healthy corporate growth is "the profits now syndrome", according to author Robert E. Levinson in his book on radical decentralisation.

The Intuitive Manager

Intuition may be as important to business decisions as market studies, computerised data or consultants' reports, an interesting US study has concluded.

5 Ways to drive customer conversion rates in your stores

by Mark Ryski

Same-store sales are looking a little flat and you need to find ways to deliver better results. There’s still a scent of the financial melt-down lingering, but you survived that crisis and it’s time to start getting the sales needle to move in a positive direction.

The Five Essential Steps of a Successful Business Turnaround

 by John Treace

I have taken part in many business turnarounds in my career, and time and again noticed the same problems, regardless of whether the reason for the turnaround was a relatively minor situation or a reorganization after bankruptcy. Here are the five steps that need to happen during any major business adjustment and some of the pitfalls to avoid along the way. While this article will focus on sales teams, these steps are of a universal nature and will apply to most departments within a company.

Idea Analysis and Six Hats

By Glen Chapman  

The Edward De Bono's six thinking hats can help us work through creating and analysing ideas, and allow for easier decision making for you and your business. By using the hats we compartmentalise our thinking so that we can move through the thinking process in a systematic way. This is one very useful process to get a handle on.

The Priority Matrix

By Glen Chapman  

The priority matrix is a very simple but very effective tool for helping us get through the tasks we have. It is especially useful for those that have problems with too much work on our plate, or can't seem to get to the work we want to do because new jobs keep hitting our desk from customers, phone calls or new projects.

Planning for success - part II

By Glen Chapman

In this article we are going to look at the next two areas of the strategic management process. The first is developing our business principles and values which combined with the vision you have already developed, to give you the basis of your whole business.

Planning for success - part I

By Glen Chapman

Many people spend more time planning their annual holiday then they do planning their life or their business. Mostly this is due to the fear of either not knowing what to do, finding the time to do something that appears not to generate income or that they will identify things about their business they didn't want to know. The first two are usually the biggest and the matter of finding time in a small business can be difficult.