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TOPIC: Gerber Edge Head

Gerber Edge Head 9 years 4 months ago #290

  • Mal Ross
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I was wondering if anyone has had a problem with the head on a Gerber Edge not lasting more than 3 months. Ive had 4 of them ( $3000 each) The longest lasting was 4 months..the warranty is for 3 months..(current one has had a blown pixel after 4 months ) I bought a Mimaki print/cut system to avoid them(Gerber/Spandex)I rang the Australian Manager for Gerber/Spandex in Sydney who listened and said he would get back to me. As in all my communications with this company I was ignored again. $12000 is a lot of money to spend on just heads.The Edge is in an extremely clean environment and ONLY ever used Gerberfoils and Signfoils. I know many others using Signfoils with no probs.
Gerber says it because I used Signfoils but Signfoils said impossible..they supply thousands world wide.
Is Gerber breaking Trade practices laws by sayng this? Or is it Signfoils:(
Mal

Re:Gerber Edge Head 9 years 4 months ago #291

  • Michael Perriam
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I have owned a Gerber Edge for 10 years now and have used all manner of foils with no problem.

Re:Gerber Edge Head 9 years 3 months ago #303

  • Guru
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Do you have large stock levels?

This sounds like a contamination yes your ink or stock can damage the heads. Everything is made in batches if you are continuing to use the same batch you probably recreating the event again and again. Keep in mind you may have a small stock level but the supplier may have a large supply.
I have seen this with different equipment the supplier has no idea as the manufacturer is in control.
- The manufacture will denie everything.
- Check your batch numbers are the same.
- Talk to other local users if they have the same issues with the same batch numbers. If they do its easy to open a law suit.

If non of this helps try and bring in independent engineers to analyze the issue. cielab might be a good start you can find there details on this site.

Keep in mind this can happen with any machine

Re:Gerber Edge Head 8 years 7 months ago #1945

  • Mal Ross
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Cielab cant help, Ive tried, Independant engineer OMG. EvenI can prove this. I STILL HAVE THE FAULTY HEADS. THEY WILL GO DOWN A TREAT IN COURT
Gerber /spandex are guilty by their silence
Typical of crooked dealing.
It really smells to me.
They are too frightened to speak... like children
Even the Australian Manager is HIDING
Ignorance is bliss.
May as well have gone to China for my equipment
Signfoils give a written Guarantee but NOT GERBER
Try it with them

Re:Gerber Edge Head 8 years 7 months ago #1951

  • dsi
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Mal,

even if they only offer you 3 months, you have a case that they are perhaps faulty.

I think you'll also find that the 3 month warranty is legally wrong. In australia, I'm pretty sure they have to offer a 12 month warranty on new parts, but 3 months on reconditioned parts. May be different now, but I went down this path a few years ago when I was thinking of importing goods and reselling them.

My solicitor said I am required by law to offer 12 months on new products and new parts, but I could get away with 3 months on my labour.
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