I am doing a quote for a client that is wanting a wrap in a Matte colour (red)
In Australia we don't have a many standard matte colours available.
Avery will be bringing out some just before Christmas, but from what i have been told the colour is too dark for my client.
Hexis range wont be available until January and 3M have just said at this time we don't have access to the matte range.
I told my client that we may have to laminate a standard gloss vinyl to make the matte colour he wants.
The client started his own research and for that Metrorestyling have a "Metro Series" Avery supreme wrap film. He got his own colour sample and likes the colour and asked if he was to purchase this would i still wrap the car for him?
Depends on a few things.
Is the client a regular?
How much of a hurry is he in? Even if you ordered from Metro, there would still be a wait time in freight or cost a bomb so I reckon. I haven't dealt with Metro.
Our job is increasingly becoming more about educating the client - pretty much anyone is having a go at wrapping these days and there's plenty of so called"wrap" films on the market .
You could tell him to import the stock himself and you take no responsibilty for the integrity and quality of the finished product - does he want to be the guinea pig? - plus this could jeopardise yours and their reputation.
Or he can trust your experience & expertise ( which is what he's paying for! ) taking your advice with a product you know and is backed with warranties for Australian conditions etc
I haven’t heard of this film, but can offer some advice on how to handle the customer.
This reminds me of when I would be asked about using reflectives and chrome on vehicles – I would go out of my way to explain how they erode (especially when on a bonnet), much more quickly than standard cast films.
Customers can be pretty insistent, so after explaining that we can’t guarantee the lifespan of these films, I’d add a note into the quote about it and the customer would have to acknowledge this on approval – essentially leaving it up to the customer to take responsibility for the life of the vinyl.
If he wants to import the vinyl himself, I’d say let him do it (and tell him he will save a few bucks by bringing it in, so get a little extra for just-in-case!). So long as he understands that it is not one of YOUR normal stock lines and that if it doesn’t work, the responsibility lies with him (there’s probably a nicer way to say that, of course!). If this is an Avery super film, you’ll probably find it a lot easier to apply than a laminated cast anyway.
He sounds pretty keen to help you get the exact colour he wants, so if this were my customer, I’d give it a go.